Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Please arrive early to complete any paper work before your appointment time. We understand that your time is also valuable and make every effort to keep on schedule but Emergency cases always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, limited 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually, we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, our team will give you a call to go over the diagnosis, suggest a treatment plan and to give you discharge instructions.

Patient Arrival Policy

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, stress from car rides and new smells can cause even the most calm cat to be fearful. For everyone's safety, especially your cat's, we ask that all cats arrive in pet carriers and remain in the carrier while in the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, AMEX, cash and personal checks.

Need to make payments? We offer plans through a third-party service provided by Care Credit. Care Credit allows you to easily apply for a line of credit, either by phone or the web, for immediate access to care. Care Credit is accepted at many veterinary facilities as well as other medical providers such as surgeons and dentists. Payment plans offered by Cheshire Cat Clinic include a "NO INTEREST" and "Low Interest" options. Please see their site for more details. Click HERE for more Care Credit information.